The Relationship of Health Workers' Workload with The Quality of Interpersonal Communication Services at the West City Health Center
Keywords:
Workload, Interpersonal Communication, Healthcare Workers
Abstract
The workload of health workers at the West City Health Center is characterized by high patient visits, limited number of officers, and administrative tasks that must be completed simultaneously. This condition often causes work pressure and has the potential to disrupt interpersonal communication in the ministry. This study aims to determine the relationship between the workload of health workers and the quality of interpersonal communication in services at the West City Health Center.
The type of quantitative research with the analytical survey method uses a cross-sectional design. The research population of all health workers at the West City Health Center amounted to 58 health workers with a total sampling technique. Data collection using workload questionnaires and interpersonal communication quality questionnaires. Data analysis using the Spearman's Rank test.
Based on data analysis, it was shown that there was no relationship between workload variables and the quality of interpersonal communication in health workers at the West City Health Center with the Spearman's Rank test value p-value = 0.428 (P > 0.05), there was no relationship between workload and the quality of interpersonal communication.
In conclusion, even though the workload is quite high, health workers at the West City Health Center continue to carry out interpersonal communication well between health workers in the service. Suggestions, health workers are expected to maintain effective, empathetic, and open communication with patients and colleagues.
References
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Murharyati, A., Fauzi, Y. H., Ernawati, Apriani, A., & Windyastuti, E. (2023). The relationship between workload and the implementation of interpersonal communication between emergency room and ICU nurses. Journal of Advanced Nursing and Health Sciences, 4(1), 1-8.
Musa, M. N. D., & Surijadi, H. (2020). The Influence of Workload and Work Environment on Employee Performance. Journal of Public Policy & Business Applications, 1(2), 101-114.
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Sankaran, S. (2023). Interpersonal violence and its effect on hospitalized patients.
Sinaga, H. E., Nina, & Hafizurrachman. (2022). The Influence of Leadership, Work Culture, Work Environment, Interpersonal Communication, Workload, on the Loyalty of Non-ASN Nurses. Journals of Ners Community, 13(5), 534-551.
Sumayku, I. R., Bolang, A. S. L., & Doda, D. V. D. (2023). The Relationship between Work Stress, Interpersonal Relationships and Additional Tasks with the Workload of Nurses in the Palma Room of Prof. Dr. R. D. Kandou Hospital, Manado. E-CliniC, 11(2), 204-213. https://doi.org/10.35790/ecl.v11i2.44904
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Astale, T., Abebe, T., & Mitike, G. (2023). Workload and emerging challenges of community health workers in low- and middle-income countries: A mixed-methods systematic review. PLoS ONE, 18(3 March), 1-11. https://doi.org/10.1371/journal.pone.0282717
Cahya, M. R. F., Ariyani, N., & Kholil. (2024). The Effect of Workload and Stress on Work Productivity in Nurses at Sabah Al Ahmad Urology Center Kuwait. Indonesian Health Promotion Publication Media, 7(7), 1973-1984. https://doi.org/10.56338/mppki.v7i7.5623
Cesilia, R., & Kosasih. (2024). The Effect of Workload and Work Fatigue on Nurse Performance. Journal of Social and Technology (SOSTECH), 4(10), 909-922.
DeVito, J. A. (2011). Human Communication: The Basic Course. Pearson.
DeVito, J. A. (2016). The Interpersonal Communication Book (K. Fleming, ed.; 14th Edition). Pearson.
DeVito, J. A. (2019). The Interpersonal Communication Book (16th Edition). Pearson Education, Inc.
Effendy, O. U. (2003). Communication Sciences: Theory and Practice. PT Remaja Rosdakarya.
Ekawati, N., & Mika Fahreza, T. (2019). The Relationship of Nurse Burnout with Therapeutic Communication in the Inpatient Room of the Regional General Hospital (RSUD) of Depok City. Edudharma Journal, 3(2), 77-89.
Faridi, A., Susilawaty, A., Rahmiati, B. F., Sianturi, E., Adiputra, I. M. S., Budiastutik, I., Oktaviani, N. P. W., & Hulu, V. T. (2021). Health Research Methodology. Our Writing Foundation.
Fauziah, V., Zebua, Y., & Saol Martho Hendry. (2024). The Influence of Work Environment, Job Satisfaction, Work Discipline and Workload on the Performance of Labuhanbatu Regency Health Office Employees. EKOMA: Journal of Economics, Management, Accounting, 3(3), 1566-1573.
Gumelar, H., Kusmiran, E., & Haryanto, M. S. (2021). The relationship between workload and work fatigue in nurse implementers in inpatient facilities. Journal of the Indonesian National Nurses Association (JPPNI), 6(2), 89-99. https://doi.org/10.32419/jppni.v6i2.264
Handayani, T., Jati, S. P., & Dharmawan, Y. (2025). Factors Affecting Job Satisfaction of Hospital's Health Personnel: A Scoping Review. Journal of Public Health for Tropical and Coastal Regions, 8(1), 97-110. https://doi.org/10.14710/jphtcr.v8i1.26044
Husain, A. (2022). The Effect of Work Mutation and Workload on Employee Performance. Journal of Economic and Business Studies, 15(1), 1-10.
Indah Lestari, F., Hamdiah, D., & Sari, R. (2024). The Relationship Between Caregiver Workload and the Implementation of Therapeutic Communication in the Inpatient Room of Dr. Adjidarmo Rangkasbitung Hospital. Scientific Journal of Nursing, (3), 53-58.
Ministry of Health. (2023). Performance Report of the Directorate of Health Worker Provision in 2023.
Krisdiana, H., Iljas, J., Ayuningtyas, D., & Juliati, E. (2022). The Relationship between Health Workers' Workload and Work Fatigue at the Sukmajaya District Health Center, Depok City During the Pandemic. Journal of Biostatistics, Population, and Health Informatics, 2(3), 135-147. https://doi.org/10.7454/bikfokes.v2i3.1030
Kusumaningsih, D., Gunawan, M. R., Arifki Zainaro, M., & Widiyanti, T. (2020). The Relationship between Nurses' Physical and Mental Workload and the Implementation of Patient Safety During the Covid-19 Pandemic at the Pesawaran Regency Inpatient Health Center. Indonesian Journal of Health Development, 2(2), 108-118.
Lasulika, F., Jusuf, H., & Mahdang, P. A. (2025). The relationship between length of work, sleep quality and workload with work fatigue using the Fatigue Assessment Scale (FAS) method in intercity and interprovincial bus drivers (Akap) at the Dungingi Type A terminal. Collaborative Journal of Science, 8(9), 6014-6022. https://doi.org/10.56338/jks.v8i9.8738
Mahawati, E., Yuniwati, I., Ferinia, R., Fani, P. P. R. T., Sari, A. P., Fitriyatinur, R. A. S. Q., Cecilia, A. P., Dewi, I. M. I. K., & Bahri, S. (2021). Workload and Work Productivity Analysis (R. Watrianthos, Ed.). Our Writing Foundation.
Mindayani, S., Aisyiah, I. K., & Safutri, S. O. (2024). The Relationship between Workload and Work Stress in Nurses in the Surgical Inpatient Installation Room at M. Djamil Padang Hospital in 2022. Research Journal of Hesti Medan Akper Kesdam I/BB Medan, 8(1), 66-75. https://doi.org/10.34008/jurhesti.v8i1.314
Mulyana, D. (2008). Communication Science: An Introduction. PT Remaja Rosdakarya.
Murharyati, A., Fauzi, Y. H., Ernawati, Apriani, A., & Windyastuti, E. (2023). The relationship between workload and the implementation of interpersonal communication between emergency room and ICU nurses. Journal of Advanced Nursing and Health Sciences, 4(1), 1-8.
Musa, M. N. D., & Surijadi, H. (2020). The Influence of Workload and Work Environment on Employee Performance. Journal of Public Policy & Business Applications, 1(2), 101-114.
Notoatmodjo, S. (2012). Health Research Methodology. Rineka Cipta.
Permatasari, I. (2022). The Effect of Work Characteristics and Workload on Work Fatigue and Performance of Nurses at Samarinda Islamic Hospital. Journal of Prospects : Social and Economic Sciences Education, 4, 35. https://jurnal.fkip.unmul.ac.id/index.php/prospek
Rahmila, S., Denny, H. M., & Dewi, E. K. (2025). Factors influencing perception of psychosocial risk among health workers at roemani muhammadiyah hospital. Journal of Counseling and Education, 13(1), 70-79. https://doi.org/10.29210/1139500
Rezeki, D. S., Pasaribu, S. E., & Bahri, S. (2022). The Role of Work Stress Mediation on the Influence of Workload and Work Environment on Nurse Performance in the Covid-19 Patient Care Room of Dr. Pirngadi Medan Hospital. Journal of Sharia Economics & Economics, 6(1), 328-345. https://doi.org/10.36778/jesya.v6i1.920
Ryandini, T. P., Nurhadi, M., Widyawati, M., & Lestari, P. A. (2025). The Relationship between the Quality of Interpersonal Communication of Health Workers and Patient Satisfaction. Nursing Information Journal, 4(2), 164-173. https://doi.org/10.54832/nij.v4i2.949
Sankaran, S. (2023). Interpersonal violence and its effect on hospitalized patients.
Sinaga, H. E., Nina, & Hafizurrachman. (2022). The Influence of Leadership, Work Culture, Work Environment, Interpersonal Communication, Workload, on the Loyalty of Non-ASN Nurses. Journals of Ners Community, 13(5), 534-551.
Sumayku, I. R., Bolang, A. S. L., & Doda, D. V. D. (2023). The Relationship between Work Stress, Interpersonal Relationships and Additional Tasks with the Workload of Nurses in the Palma Room of Prof. Dr. R. D. Kandou Hospital, Manado. E-CliniC, 11(2), 204-213. https://doi.org/10.35790/ecl.v11i2.44904
Tarwaka, S., & Sudiajeng Lilik. (2004). Ergonomics for Safety, Occupational Health and Productivity.
Veronica, A., Ernawati, Rasdiana, Abas, M., Yusriani, Hadawiah, Hidayah, N., Sabtohadi, J., Marlina, H., Mulyani, W., & Zulkarnaini. (2022). Quantitative Research Methodology (R. Hidayanti & S. S. Aulia, Eds.; 1st Edition). PT. GLOBAL TECHNOLOGY EXECUTIVE.
Wahyuningsih, S., Ali Maulana, M., & Ligita, T. (n.d.). Factors Affecting Nurses' Workload in Providing Inpatient Nursing Care: Literature Review.
Widiantoro, R., & Gaol, P. L. (2024). The Effect of Workload on Employee Job Satisfaction in the Secretariat of the Directorate General of Land Transportation. Journal of Apparatus Resources, 6(1), 63-65.
World Health Organization. (2023). Workload Indicators of Staffing Need (WISN): User's Manual.
Zota, D., Diamantis, D. V., Katsas, K., Karnaki, P., Tsiampalis, T., Sakowski, P., Christophi, C. A., Ioannidou, E., Darias-Curvo, S., Batury, V. L., Berth, H., Zscheppang, A., Linke, M., Themistokleous, S., Veloudaki, A., & Linos, A. (2023). Essential Skills for Health Communication, Barriers, Facilitators and the Need for Training: Perceptions of Healthcare Professionals from Seven European Countries. Healthcare (Switzerland), 11(14), 1-16. https://doi.org/10.3390/healthcare11142058
Published
2026-05-25
How to Cite
Marlin Giu, Herlina Jusuf, & Suardi. (2026). The Relationship of Health Workers’ Workload with The Quality of Interpersonal Communication Services at the West City Health Center. International Journal of Health, Economics, and Social Sciences (IJHESS), 8(3), 1715~1722. https://doi.org/10.56338/ijhess.v8i3.11127
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Copyright (c) 2026 Marlin Giu
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