ANALYSIS OF HEALTH SERVICE QUALITY IN THE EFFORT TO ENSURE PATIENT SAFETY AT THE COMMUNITY HEALTH CENTER (PUSKESMAS) IN BANTAENG CITY, BANTAENG REGENCY, IN 2025
Keywords:
Patient Safety, Quality of Health Services, Community Health Center, Puskesmas
Abstract
Patient safety is one of the indicators of the quality of health services. Patient safety is an important part of improving the quality of services. Bantaeng City Health Center in Bantaeng Regency is one of the health service facilities that implements patient safety efforts as one form of effort to improve the quality of health services as referred to in Law of the Republic of Indonesia Number 36 of 2009. The purpose of this study was to identify the implementation of patient safety efforts at the Bantaeng City Health Center to improve the quality of services. Data collection techniques used were observation, interviews, and literature studies. Data collection was carried out at the Bantaeng City Health Center. The results of data analysis showed that the implementation of patient safety efforts at the Bantaeng City Health Center was adjusted to the Puskesmas accreditation assessment standards. However, in its realization there are still obstacles and shortcomings in meeting the standards for patient safety efforts at the Bantaeng City Health Center, so it is necessary to optimize patient safety efforts from all parties involved. It can be concluded that health centers must provide safe and quality services to create a healthy sub-district.
References
Azwar, A. (2010). Towards Higher Quality Health Services. Jakarta: Yayasan Penerbitan Ikatan
Dokter Indonesia.
Azzahra, M., & Nugroho, H. S. W. (2020). Risk management and patient safety incidents in
Community Health Centers. National Public Health Journal, 15(3), 201–208. https://doi.org/10.7454/jkmn.v15i3.2901
Farid, M., & Zainuddin, A. (2022). The role of information technology in patient safety reporting.
Journal of Health Informatics, 4(1), 15–23
Firawati, A., & Pabuty, A.S.P. (2012). Implementation of the Patient Safety Program at Solok
Regional General Hospital. Journal of Public Health, 6(2), 73–79. Available at: http://jurnal.fkm.unand.ac.id/index.php/jkma/article/view/93.
Gunawan, F., & Yuli Widodo, T. H. (2015). Analysis of Low Reporting of Patient Safety Incidents
in Hospitals. Brawijaya Medical Journal, 28(2), 206–213. Available at: jkb.ub.ac.id/index.php/jkb/article/download/962/479
Handayani, L., & Nugroho, D. (2020). Organizational commitment and its impact on service
quality. Indonesian Health Policy Journal, 9(1), 70–79. https://doi.org/10.20473/jkki.v9i1.2020.70
Hardiyansyah. (2011). Quality of Public Services. Yogyakarta: Gava Media.
Maghfiroh, L., & Rochmah, T. N. (2017). Readiness Analysis of Demangan Community Health
Center, Madiun City, in Facing Accreditation. Indonesian Community Medicine and Public Health Journal (MKMI), 13(4), 329–336. Available at: http://journal.unhas.ac.id/index.php/mkmi/article/view/1665.
Maulana, I., & Dewi, R. (2023). Transformational leadership in strengthening patient safety
culture. Journal of Health Leadership, 6(1), 35–43.
Ministry of Health of the Republic of Indonesia. (2021). Monitoring Guidebook for Quality and
Patient Safety in Community Health Centers. Jakarta: Directorate General of Health Services.
Ministry of Health of the Republic of Indonesia. (2020). Guidelines for Implementing Patient
Safety in Community Health Centers. Jakarta: Directorate General of Health Service
Ministry of Health of the Republic of Indonesia. (2017). Minister of Health Regulation No. 11 of
2017 on Patient Safety. Indonesia.
Mulyani, E., & Santosa, H. (2022). Evaluation of primary health care service quality after
accreditation. Primary Health Care Service Journal, 7(1), 45–53.
Nugraha, R., & Lestari, R. (2018). Accreditation system and its effect on perceived quality of
services in Community Health Centers. Indonesian Health Journal, 7(1), 61–67
Prasetya, D. S., & Rachmawati, T. (2019). Evaluation of service quality programs in Community
Health Centers after accreditation. Journal of Public Health Science, 10(2), 85–91. https://doi.org/10.26553/jikm.v10i2.1532
Puspitasari, D., & Wahyuni, I. (2021). Implementation of patient safety in Community Health
Centers based on accreditation standards. Indonesian Health Administration Journal, 9(1), 22–29. https://doi.org/10.7454/jaki.v9i1.329
Rahmawati, D., & Yuliana, S. (2023). Involvement of quality teams in implementing Quality
Improvement and Patient Safety (PMKP) in primary services. Health Service Management Journal, 6(2), 98–106. https://doi.org/10.20473/jmpk.v6i2.2023.98-106
Ramadhani, L. N., & Suryani, T. (2022). Effect of information systems on improving quality and
patient safety. Indonesian Health Policy Journal, 11(2), 144–152. https://doi.org/10.22146/jkki.2022.1121
Safitri, E. R., & Novita, H. (2023). Relationship between patient safety training and health service
quality. Health Service Quality Journal, 8(1), 34–41.
Shobirin. (2016). The Relationship Between Community Health Center Management
Implementation and Staff Work Commitment with the Quality of Treatment Services at the General Clinic of Bangkalan District Health Center. Journal of Public Administration Research, 2(2), 513–526. Available at: jurnal.untag-sby.ac.id/index.php/jpap/article/download/1006/898.
Sumarni. (2017). Analysis of Patient Safety Implementation Related to Improving the Quality of
Health Services in Hospitals. Indonesian Journal of Nursing and Midwifery, 5(2), 91–99. http://dx.doi.org/10.21927/jnki.2017.5(2).91-99.
Susanto, R., & Pratiwi, L. (2023). Factors of failure in patient safety incident reporting.
Indonesian Patient Safety Journal, 5(2), 88–95.
Susanti, W., & Permatasari, L. (2021). Effectiveness of communication strategies in patient safety
incident reporting. Health Communication Journal, 3(2), 74–80.
Thompson, D. N., & Clark, L. (2019). Patient safety culture and quality improvement.
International Journal for Quality in Health Care, 31(5), 325–332
Wijayanti, I. A., & Sari, N. (2018). Participation-based quality management strategy. Health
Service Management Journal, 11(2), 99–107.
World Health Organization. (2021). Patient Safety: Global Action Plan 2021–2030. Geneva:
WHO.
Wulandari, S., & Prabowo, A. (2021). Implementation of patient safety indicators in primary care.
Indonesian Health Management Journal, 9(3), 210–217.
Yuliani, N., & Fitria, S. (2022). Effectiveness of patient safety training on improving healthcare
workers' knowledge. Health Education Journal, 7(2), 102–110.
Dokter Indonesia.
Azzahra, M., & Nugroho, H. S. W. (2020). Risk management and patient safety incidents in
Community Health Centers. National Public Health Journal, 15(3), 201–208. https://doi.org/10.7454/jkmn.v15i3.2901
Farid, M., & Zainuddin, A. (2022). The role of information technology in patient safety reporting.
Journal of Health Informatics, 4(1), 15–23
Firawati, A., & Pabuty, A.S.P. (2012). Implementation of the Patient Safety Program at Solok
Regional General Hospital. Journal of Public Health, 6(2), 73–79. Available at: http://jurnal.fkm.unand.ac.id/index.php/jkma/article/view/93.
Gunawan, F., & Yuli Widodo, T. H. (2015). Analysis of Low Reporting of Patient Safety Incidents
in Hospitals. Brawijaya Medical Journal, 28(2), 206–213. Available at: jkb.ub.ac.id/index.php/jkb/article/download/962/479
Handayani, L., & Nugroho, D. (2020). Organizational commitment and its impact on service
quality. Indonesian Health Policy Journal, 9(1), 70–79. https://doi.org/10.20473/jkki.v9i1.2020.70
Hardiyansyah. (2011). Quality of Public Services. Yogyakarta: Gava Media.
Maghfiroh, L., & Rochmah, T. N. (2017). Readiness Analysis of Demangan Community Health
Center, Madiun City, in Facing Accreditation. Indonesian Community Medicine and Public Health Journal (MKMI), 13(4), 329–336. Available at: http://journal.unhas.ac.id/index.php/mkmi/article/view/1665.
Maulana, I., & Dewi, R. (2023). Transformational leadership in strengthening patient safety
culture. Journal of Health Leadership, 6(1), 35–43.
Ministry of Health of the Republic of Indonesia. (2021). Monitoring Guidebook for Quality and
Patient Safety in Community Health Centers. Jakarta: Directorate General of Health Services.
Ministry of Health of the Republic of Indonesia. (2020). Guidelines for Implementing Patient
Safety in Community Health Centers. Jakarta: Directorate General of Health Service
Ministry of Health of the Republic of Indonesia. (2017). Minister of Health Regulation No. 11 of
2017 on Patient Safety. Indonesia.
Mulyani, E., & Santosa, H. (2022). Evaluation of primary health care service quality after
accreditation. Primary Health Care Service Journal, 7(1), 45–53.
Nugraha, R., & Lestari, R. (2018). Accreditation system and its effect on perceived quality of
services in Community Health Centers. Indonesian Health Journal, 7(1), 61–67
Prasetya, D. S., & Rachmawati, T. (2019). Evaluation of service quality programs in Community
Health Centers after accreditation. Journal of Public Health Science, 10(2), 85–91. https://doi.org/10.26553/jikm.v10i2.1532
Puspitasari, D., & Wahyuni, I. (2021). Implementation of patient safety in Community Health
Centers based on accreditation standards. Indonesian Health Administration Journal, 9(1), 22–29. https://doi.org/10.7454/jaki.v9i1.329
Rahmawati, D., & Yuliana, S. (2023). Involvement of quality teams in implementing Quality
Improvement and Patient Safety (PMKP) in primary services. Health Service Management Journal, 6(2), 98–106. https://doi.org/10.20473/jmpk.v6i2.2023.98-106
Ramadhani, L. N., & Suryani, T. (2022). Effect of information systems on improving quality and
patient safety. Indonesian Health Policy Journal, 11(2), 144–152. https://doi.org/10.22146/jkki.2022.1121
Safitri, E. R., & Novita, H. (2023). Relationship between patient safety training and health service
quality. Health Service Quality Journal, 8(1), 34–41.
Shobirin. (2016). The Relationship Between Community Health Center Management
Implementation and Staff Work Commitment with the Quality of Treatment Services at the General Clinic of Bangkalan District Health Center. Journal of Public Administration Research, 2(2), 513–526. Available at: jurnal.untag-sby.ac.id/index.php/jpap/article/download/1006/898.
Sumarni. (2017). Analysis of Patient Safety Implementation Related to Improving the Quality of
Health Services in Hospitals. Indonesian Journal of Nursing and Midwifery, 5(2), 91–99. http://dx.doi.org/10.21927/jnki.2017.5(2).91-99.
Susanto, R., & Pratiwi, L. (2023). Factors of failure in patient safety incident reporting.
Indonesian Patient Safety Journal, 5(2), 88–95.
Susanti, W., & Permatasari, L. (2021). Effectiveness of communication strategies in patient safety
incident reporting. Health Communication Journal, 3(2), 74–80.
Thompson, D. N., & Clark, L. (2019). Patient safety culture and quality improvement.
International Journal for Quality in Health Care, 31(5), 325–332
Wijayanti, I. A., & Sari, N. (2018). Participation-based quality management strategy. Health
Service Management Journal, 11(2), 99–107.
World Health Organization. (2021). Patient Safety: Global Action Plan 2021–2030. Geneva:
WHO.
Wulandari, S., & Prabowo, A. (2021). Implementation of patient safety indicators in primary care.
Indonesian Health Management Journal, 9(3), 210–217.
Yuliani, N., & Fitria, S. (2022). Effectiveness of patient safety training on improving healthcare
workers' knowledge. Health Education Journal, 7(2), 102–110.
Published
2025-07-29
How to Cite
St. Nurul Aliah Alwy, & Westy Tenriawi. (2025). ANALYSIS OF HEALTH SERVICE QUALITY IN THE EFFORT TO ENSURE PATIENT SAFETY AT THE COMMUNITY HEALTH CENTER (PUSKESMAS) IN BANTAENG CITY, BANTAENG REGENCY, IN 2025. International Journal of Health, Economics, and Social Sciences (IJHESS), 7(3). https://doi.org/10.56338/ijhess.v7i3.8017
Section
Articles
Copyright (c) 2025 St. Nurul Aliah Alwy; Westy Tenriawi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
