Yuni Tiara Sari, Taufik Akhyar, and Gita Astrid. “Crisis Communication Strategy in Managing Complaints Related to Blackout Incidents at Pt Pln (Persero) UID S2JB”. International Journal of Health, Economics, and Social Sciences (IJHESS), Vol. 8, no. 3, May 2026, doi:10.56338/ijhess.v8i3.9933.