Evaluating Sharia Compliant Healthcare Standards: A Quantitative Study on Patient Satisfaction in Indonesian Hospitals
Abstract
Introduction: Management and services of Sharia hospitals require high quality institutional standards covering organization, human resources, facilities, services, and financial systems designed in accordance with Islamic Sharia principles. This study aims to empirically examine the effect of implementing these Sharia hospital standards on patient satisfaction in Indonesia, where faith based expectations significantly influence healthcare experiences.
Methods: This quantitative study employed a Structural Equation Modeling Partial Least Squares (SEM-PLS) approach based on primary data. A total of 195 respondents were selected through purposive sampling from two certified Sharia compliant hospitals in Indonesia, Tangerang City Hospital and RSI Sari Asih Serang.
Results: Bivariate analysis revealed significant relationships between all five Sharia hospital standard domains and patient satisfaction. Multivariate analysis, however, identified that only the facilities variable had a statistically significant effect, highlighting the central role of religiously congruent infrastructure.
Conclusion: This study provides new empirical insights into the implementation of Sharia hospital standards by demonstrating that certified facilities enhance patient satisfaction particularly through physical environments that align with Islamic values. These findings contribute to the development of culturally responsive healthcare policies in Muslim majority settings.
References
Mohebbifar R, Rafiei S, Asl AM, Ranjbar M, Khodayvandi M. Association Between Hospital Accreditation and Patient Satisfaction: A Survey in the Western Province of Iran. Bangladesh Journal of Medical Science. 2017;16(1):77–84.
Trisno T, Putra AP, Purwanza SW. The Impact of Hospital Accreditation on Nurses’ Perceptions of Quality of Care? Jurnal Ners. 2020;14(3):408–12.
Nanda MS, Sharma K, Minakshi. Impact of Implementation of NABH Standards on Patient Experience and Feedback About Hospital Services. International Journal of Human and Health Sciences (Ijhhs). 2024;8(1):44.
Hussein M, Pavlova M, Ghalwash M, Groot W. The Impact of Hospital Accreditation on the Quality of Healthcare: A Systematic Literature Review. BMC Health Serv Res. 2021;21(1).
Nugroho BA, Sjaaf AC. The Impact of Accreditation on the Quality of Hospital Service. 2019;279–86.
Algunmeeyn A, Mrayyan MT. Understanding the Factors Influencing the Implementation of Accreditation in Jordanian Hospitals: The Nurses’ View. BMJ Open Qual. 2022;11(3):e001912.
Khan S, Yousefinezhadi T, Hinchcliff R. The Impact of Hospital Accreditation in Selected Middle East Countries: A Scoping Review. J Health Organ Manag. 2021;36(1):51–68.
Brown DK, Barton J, Pretty J, Gladwell V. Walks4Work: Assessing the Role of the Natural Environment in a Workplace Physical Activity Intervention. Scand J Work Environ Health. 2014;40(4):390–9.
Islam S, Muhamad N, Leong VS. Healthcare Quality for Muslims: TCCM and TSR Frameworks Analyses. Journal of Islamic Marketing. 2021;14(3):775–98.
Ameh S, Gómez?Olivé FX, Kahn K, Tollman S, Klipstein?Grobusch K. Relationships Between Structure, Process and Outcome to Assess Quality of Integrated Chronic Disease Management in a Rural South African Setting: Applying a Structural Equation Model. BMC Health Serv Res. 2017;17(1).
Addo SA, Mykletun RJ, Olsen E. Validation and Adjustment of the Patient Experience Questionnaire (PEQ): A Regional Hospital Study in Norway. Int J Environ Res Public Health. 2021;18(13):7141.
Budhiarta I, Samuthi M. Pengukuran Kualitas Pelayanan Rumah Sakit Di Aceh Dengan Model HSQ Metrix. Jurnal Maksipreneur Manajemen Koperasi Dan Entrepreneurship. 2019;8(2):154.
Zailani S, Ali SM, Iranmanesh M, Moghavvemi S, Musa G. Predicting Muslim Medical Tourists’ Satisfaction With Malaysian Islamic Friendly Hospitals. Tour Manag. 2016;57:159–67.
Othman AQ, Owen L. Adopting and measuring customer service quality (SQ) in Islamic banks: a case study in Kuwait finance house. International Journal of Islamic Financial Services. 2011;3(1):1–26.
Putra RP, Herianingrum S. Pengaruh Kualitas Pelayanan Islami terhadap Kepuasan dan Loyalitas Nasabah Bank BRI Syariah Surabaya. Jurnal Ekonomi Syariah Teori dan Terapan. 2015;1(9).
Mahdalena S. Analisis Hubungan Penerapan Konsep Pelayanan Kesehatan Berbasis Islami dengan Kepuasan Pasien Rawat Inap di RSUDZA. Jurnal Penelitian Kesehatan Suara Forikes. 2021;12:93–8.
San?l M, Eminer F. An Integrative Model of Patients’ Perceived Value of Healthcare Service Quality in North Cyprus. Archives of Public Health. 2021;79(1).
Parasuraman AP. A Conceptual Model of Service Quality and its Implications for Future Research. J Mark. 1985;41–50.
Hassan S, Leavey C, Rooney JS, Puthussery S. A Qualitative Study of Healthcare Professionals’ Experiences of Providing Maternity Care for Muslim Women in the UK. BMC Pregnancy Childbirth. 2020;20(1).
Olaleye OB, Ilesanmi OS. Exploring Factors Influencing Adherence to HIV Medication Among Patients Using Community Pharmacies and Public Hospital: A Qualitative Study. 2024;
Tuczy?ska M, Matthews?Kozanecka M, Baum E. Correlation Between Religion, Spirituality and Perception of Healthcare Services Utilisation in Poland During COVID 19 Pandemic. PeerJ. 2022;10:e14376.
Ardian H, Putra A, Nurdin N, Sunandar S. The Impact of Global Uncertainty on Indonesia’s Economic Stability: An Empirical Study for the Period 2020 2025. Nawala Education. 2024;1(2):12–21.
Gashoot MM. Revisiting Healing Environments: Islamic Interior Elements in Hospital Rooms in North Africa. Herd Health Environments Research & Design Journal. 2021;15(1):315–32.
Yusof NM. Islamic Medical Practice: A Holistic Approach to Patient Care in Sharia Compliant Hospitals. Iium Medical Journal Malaysia. 2023;22(1).
Alfarajat L. Halal Food and Medical Tourism: Muslim Patients’ Experiences and Satisfaction in South Korea. J Relig Health. 2022;63(5):3291–310.
Kumala D. Digital Transformation and Efficiency of Sharia Based HR Management on MSME Performance With Organizational Culture Moderation: a Quantitative Study in Cileungsi. International Journal of Economics (Ijec). 2024;3(2):1154–60.
Alfarizi M, Arifian R. Patient Satisfaction With Indonesian Sharia Hospital Services: Halal Healthcare Tool and Implications for Loyalty WoM. Asian Journal of Islamic Management (Ajim). 2023;18–35.
Saib A, Elbanna M, Muthoifin M. Riba in the Sharia: Its Conceptual Framework and Implications for Contractual Practices. Deujis. 2024;3(01):67–80.
Mushtaq S, Idrees M, Manzoor L, Akhtar N, Ali B, Roman M, et al. Empowering Communities. 2024;52–75.
Mihandoust S, Joseph A, Kennedy S, MacNaughton P, Woo M. Exploring the Relationship Between Window View Quantity, Quality, and Ratings of Care in the Hospital. Int J Environ Res Public Health. 2021;18(20):10677.
Ningtyas PF, Permana I, Rosa EM, Jaswir I. Halal Medicine Selection Process in Sharia Certified Hospital. Indonesian Journal of Halal Research. 2022;4(2):85–96.
Jamaludin FIC, Abdullah MRTL, Endut MNA. Establishing a Sustainable Shariah Compliant Hospital in Malaysia: Exploring the Pertinent Concept. Kne Social Sciences. 2023;
Hassan S, Leavey C, Rooney JS. Exploring English Speaking Muslim Women’s First Time Maternity Experiences: A Qualitative Longitudinal Interview Study. BMC Pregnancy Childbirth. 2019;19(1).
Khairunnisa I, Kusbaryanto K. Implementation of Sharia Law on Patient Medical Services in Certified Sharia Hospitals: A Literature Review. Jurnal Aisyah Jurnal Ilmu Kesehatan. 2023;8(2).
Mansoor T, Puteh SEW, Aizuddin AN, Malak MZ. Challenges and Strategies in Implementing Hospital Accreditation Standards Among Healthcare Professionals in Healthcare Systems in Yemen: A Phenomenological Study. Cureus. 2024;
Mardiyati FY, Ayuningtyas D. Analysis of Implementation Standards of Sharia Minimum Services in the Hospital: Case Study at Sari Asih Sangiang Hospital 2018. Journal of Indonesian Health Policy and Administration. 2021;6(1).
Lazaros A. Malcolm Baldrige National Quality Award (MBNQA) Dimensions in Greek Tertiary Education System. KnE Social Sciences. 2017;436–55.
Rimiyati H, Susanto S. Sharia Hospital Management in Terms of Religion Surveillance Aspect in Yogyakarta. 2021;
Muhammad A. Patient Perspectives in the Face of Climate Change: Improving Maternal and Child Health Outcomes Through Patient Centered Design. J Pak Med Assoc. 2023;73(7):1368–9.
Sunarya SL, Rusydiana AS. A Qualitative Review on Islamic Sustainable Finance. Al Muzara Ah. 2022;10(2):197–212.
Sari YI, Cokrohadisumarto W b. M. Modeling Sustainability Model of Islamic Microfinance Institutions. Journal of Islamic Monetary Economics and Finance. 2019;5(4):713–40.
Copyright (c) 2025 Media Publikasi Promosi Kesehatan Indonesia (MPPKI)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with Media Publikasi Promosi Kesehatan Indonesia retain the copyright of their work. The journal applies a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0), which grants the following rights:
-
Copyright Retention: Authors retain the copyright of their work, maintaining full control over their intellectual property without restrictions.
-
Right of First Publication: Authors grant the journal the right of first publication of their work. This ensures that the work is initially published and credited in Media Publikasi Promosi Kesehatan Indonesia.
-
License to Share and Reuse: The work is licensed under CC BY-SA 4.0, allowing others to copy, distribute, remix, and build upon the work for any purpose, even commercially, as long as proper credit is given to the authors, and any new creations are licensed under the same terms.
